Telephone Communication Series (K206)
6 Sessions / 18 Hours
In the Telephone Communication Series from LearnKey, Customer Service Representatives will learn the six factors of professionalism, as well as a step-by-step collection process. Learn the importance of effective telephone techniques and how to become an active listener. Series includes five complete courses: Call Center Success, Telephone Collections, The Business of Listening, The Power of Telephone Courtesy (new), and The Rewards of Telephone Courtesy (new).
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