My Customer, My Responsibility Seminar (P508)

 

Overview

A highly participative, interactive programme for anyone in customer facing roles. The session challenges delegates to take a fresh and honest look at their approach to customer service and how to get the best out of their customer relationships. It requires them to bring examples of their customer service experiences both within and outside of their workplace. The programme takes them on a journey through a typical day or week in their role and looks at what went well and what might have been handled differently, thereby allowing them to learn along the way.

 

Programme Objectives

  • To understand what good customer service comprises
  • To understand who their customers are – both internal & external
  • To understand the basic skills and attitudes of good customer service
  • To understand basic principles of customer care
  • To rate their own skills and understand their areas for development
  • To be able to communicate more effectively and build or re-build rapport with customers
  • To understand the skills required to handle customer complaints more effectively

 

Contact us today for further details on this seminar.

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