Handling Conflict and Confrontation (K084)



Course Outline

Conflict is an unfortunate part of life which everyone inevitably stumbles across at some point, and conflict within the workplace can be especially difficult to deal with.

This short course will give you practical, solution-based tactics to help you diffuse and control volatile situations. You’ll undertake various exercises and assessments to help you fully get to grips with how to resolve differences fairly, quickly and calmly.

One of the main benefits to this course is that it can be studied online in just two hours, which means you can fit your training in around existing commitments and quickly be armed with useful conflict resolution techniques.

Aims & Objectives

This Handling Conflict and Confrontation course will quickly provide you with real-life useful strategies to help you handle problem situations.

Target Learner

This course is suitable for all but would be particularly useful for anyone who has recently gained promotion to supervisory, management or team leader type roles.


This is a short course which will take you 2 hours to work through.

Study Options

This course can be studied online. This means, you have the flexibility to study our Handling Conflict & Confrontation course:

  • In centre, with our friendly course advisors available for support and guidance as and when you need it.
  • At home or from work – with support via email or telephone during working hours.
  • On a blended mix – in-centre for the modules you need help with, at home or from work for those you are gliding through.

Once you've decided to go ahead, all you'll need to do is contact BPTC and we will arrange for you to have an induction to show you around the system and talk you through how our online training works. After this, you can learn in your own time and at your own speed, but with the knowledge you have support at hand if required.

Detaliile cursului
Numele cursului: Handling Conflict and Confrontation (K084)
Codul: K084
Durata: 3 ore
Locația: BPTC București
Preț: 158.23 EURO

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