English for Tourism Level 2


This qualification is specifically intended for people preparing for, or working in, the tourism industry, either overseas or in the UK. It examines their ability to communicate effectively in spoken English at a professional level. Candidates will be expected to have a general English proficiency equivalent to the Council of Europe’s Threshold Level (B1), but in addition they will need to demonstrate their understanding and use of the specialised language and terminology used in the travel and tourism industry. The qualification consists of two mandatory components, Level 2 Written English for Tourism(WEfT) and Level 2 Spoken English for Tourism (SEfT). These components are, however, also available as standalone qualifications.



The aims of this qualification are to enable candidates to develop the spoken skills required to:

< communicate eff ectively in English at a professional or supervisory level in the hospitality, travel and tourism industry.


Syllabus Topics

< Written business communication (letters, memos, faxes)

< Routine spoken communication within a tourism context

< Tourism-related information processing and reformulation

< Promotional literature (brochures, leaflets, advertisements)

< Reports

< Tour commentaries and itinerary planning

< Lists and/or structured notes

< Calculations of passenger numbers/requirements and costs

< Notices and announcements

< Holiday and accommodation types

< Leisure and business travellers and tourists

< Methods of travel

< Job roles in the travel and tourism industries

< The specialist language of the tourism industry


Guided Learning Hours: 160 - 180

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