Effective Business Communication 2014 (with e-learning module)




Course Outline


Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers.

In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication. You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate online focussing on email, texts, online conferencing and more.


Aims and Objectives

Through studying this communications course, you will learn how to communicate effectively and professionally within the business environment, and be able to demonstrate the practical skills you’ll have gained.


Target Learners

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for.

It’s also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.


Course Content

There are six modules in this course which can be studied at your own pace. See below for some of the topics you’ll cover in each lesson. 

Lesson One: You will look at the definition of business communication and the different methods of communicating in business. 

Lesson Two: You’ll focus on the appropriate use of tone and language in your communications. 

Lesson Three: Will look at planning your communication and the different forms of written business communications.

Lesson Four: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking. 

Lesson Five: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more. 

Lesson Six: This is an e-learning module which focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.



This course will take around 18 to 20 hours to complete.


Study Options

Our Effective Business Communication course is also part of our distance learning range – which can be accessed online via our distance learning portal. 

This means that you have the flexibility to study our Effective Business Communication course:

  • In centre, with our friendly course advisors available for support and guidance as and when you need it.
  • At home or from work – with support via email or telephone during working hours.
  • Through a blended mix – in-centre for the modules you need help with, at home or from work for those you are gliding through.


Detaliile cursului
Numele cursului: Effective Business Communication 2014 (with e-learning module) (P101)
Codul: P101
Durata: 20 ore
Locația: BPTC București
Preț: 182.26 EURO

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