Customer Services Series (K049)

4 Session / 12 Hours

Quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome. This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.

Detaliile cursului
Numele cursului: Customer Service Series (K049)
Codul: K049
Durata: 12 ore
Locația: BPTC București
Preț: 210.97 EURO

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