Calming Upset Customers (K025)

1 Session / 3 Hours

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You’ll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.

Detaliile cursului
Numele cursului: Calming Upset Customers Course (K025)
Codul: K025
Durata: 3 ore
Locația: BPTC București
Preț: 158.23 EURO

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