Call Center Success (K024)

1 Session / 3 Hours

Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Center Success program from LearnKey will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers - all while maintaining a positive attitude

Detaliile cursului
Numele cursului: Call Center Success Course (K024)
Codul: K024
Durata: 3 ore
Locația: BPTC București
Preț: 158.23 EURO

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